Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
1.14 We reserve the right to amend any incorrect orders caused by website errors. This may include but is not limited to postage totals, stock amounts, prices and colours. We will invoice or refund any payment overages or shortages through Paypal and your normal cancellation rights are not effected.
Exclusion of liability
1.15 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.16 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.17 Your order will be processed and sent without undue delay, no later than 7 working days after your order has been placed.
1.17a Any offers eligible for FREE SHIPPING are based on a trial/promotional basis and we reserve the right to remove this offer at any time.
1.17b FREE SHIPPING of an amount, is of that amount or more relating to one order. This offer cannot be combined. Orders are based on weight, only a multiple of shipping will be re-funded to the amount owed to fulfil shipping costs.
1.18 Please allow for up to 7 working days for delivery following the dispatch of your order.
Should you make an error during the checkout procedure that causes postage to need to be billed separately, all fees incurred will also be included in your postage cost.
Cancellations, returns and refunds
1.19 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.20 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.21 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.22 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own non-refundable cost (unless we delivered the item to you in error or the item is damaged or defective, in these cases we will refund the return postage as well as the original cost of the goods) as soon as possible once you have cancelled the order.
1.23 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.24 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible after we receive the goods back in their original condition.
1.25 You will not have any right to cancel an order for the supply of any of the following goods:
(a) fabrics which you have prewashed or cut into.
(b) the supply of goods that are made to the customer's specification or are clearly personalised.
1.26 In addition you will lose your right to cancel if you:
(a) wash, cut, dye or otherwise alter the goods from their original received condition.
(b) combine goods with other goods after delivery so that they become inseparable.
Please inspect your order upon receipt before washing and report any flaws/defects within 30 days of receipt. Flawed/defected goods are to be returned and will be refunded including postage upon their receipt. You may then reorder a replacement if you so wish. If you wish to keep the goods then a partial refund will be offered to account for the flaw/defect. It is not possible to both keep the flawed goods and have them refunded and/or replaced.
Should there be any minor problems with your order (small shortages or single items that can not be sent due to flaws etc) you will receive a partial refund through your payment gateway to cover the item/shortage in full. These payments are noted explaining reasoning and must be viewed on the PayPal desktop facility rather than the PayPal App. Should there be any issue with more than a single item/shortage we will email you to discuss at the email address provided on your order.
Please allow a 10% margin for shrinkage when washing all natural fibre based fabrics such as cotton as they will shrink when washed. We advise prewashing all fabrics before cutting and use to ensure any shrinkage occurs before first use rather than after first wear.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.